Privacy Policy

Privacy Policy

Introduction

Welcome to https://residential-foundation-repair.storysurge.net! We are dedicated to providing exceptional services while prioritizing your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the handling of personal information, ensuring transparency and compliance with various global privacy laws. By using our website, applications, or engaging with our services, you agree to the terms described herein.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

However, please note that this policy does not extend to third-party websites or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before sharing your personal data.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Authorized User Access: When you create an account and use our applications or services as a registered user.
  • Website Visits: Every time you visit our websites, we collect certain information to enhance your experience.
  • Communication: This includes newsletters, emails, phone calls, and text messages (SMS) that we send to keep you informed or engage with you.

Personal Data Collection

We gather various types of personal data to provide and improve our services. These include:

Account Information

  • User names and passwords
  • Registration details
  • Profile settings

Payment and Financial Details

  • Billing addresses
  • Payment card information (encrypted)
  • Transaction histories

Purchase Data

  • Products or services acquired from us
  • Purchase frequency and amounts
  • Order tracking numbers

Mobile Device Identifiers

  • Unique device IDs, advertising IDs, and other mobile network data

Location Information

  • GPS coordinates and address data (with user consent)
  • Time zones and language preferences

Feedback and Reviews

  • Comments, ratings, and reviews you submit to our platform
  • Response to surveys or feedback forms

Social Media Data

  • User profiles and interactions from social media platforms (when you log in via these accounts)
  • Sharing preferences and content you choose to make public

Product Interest Information

  • Products you view or add to your cart
  • Search queries and product recommendations
  • Interaction with our sales team regarding products

We collect this data through various methods: direct user input, form submissions, browser cookies, pixel tags, and third-party data providers.

Cookies

We use cookies (small text files stored in your browser) for several reasons:

Essential Cookies:

  • These ensure basic functionality of our website and apps.
  • They allow you to navigate through pages without re-entering login details.

Preference Cookies:

  • Remember language, font size, and other user preferences.
  • Ensure a personalized experience when you revisit our sites.

Analytics Cookies:

  • Collect data on how visitors use our platform.
  • Help us understand user behavior to improve our services.

Users have the option to manage non-essential cookies through our Cookie Manager, allowing them to restrict or delete specific types of cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires, we securely delete or anonymize the data. Our data retention policies vary based on jurisdiction and the nature of the information.

Security Measures

We have implemented robust security measures to protect your personal data:

  • Encryption: We use encryption protocols for data in transit and at rest to safeguard sensitive information.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems have role-based access controls, ensuring that only authorized personnel can access personal data.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old. Our services do not knowingly collect or solicit personal information from this age group. Parents or legal guardians who believe their child’s personal information has been collected should contact us, and we will take appropriate steps to remove that data.

Your Rights (depending on your jurisdiction)

The privacy laws in various regions grant individuals specific rights regarding their personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You can ask us to correct or update any inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): Under certain conditions, you may request the deletion of your data.
  • Restriction: You might have the right to restrict the processing of your data in specific circumstances.
  • Portability: Some jurisdictions allow you to receive your personal data in a structured, commonly used format.
  • Objection: You can object to the processing of your data for certain purposes.
  • Data Portability: In some regions, you have the right to transfer your data to another controller.

Please note that these rights may vary based on local laws and regulations. If you believe your privacy rights have been infringed, please reach out to our Data Protection Officer (DPO) for assistance.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify users of significant changes via email or by posting a prominent notice on our website. Regularly reviewing this policy ensures you are aware of how we handle your personal information.

Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us through the following channels:

  • Email: privacy@residentialfoundationrepair.com
  • Mailing Address: Privacy Officer, Residential Foundation Repair Inc., 12345 Main Street, Suite 678, City, State, ZIP Code.

We appreciate your trust in our company, and we strive to maintain the highest standards of data protection and privacy.